"Client Success Stories: Achieving Measurable Business Outcomes"

Client: A national retail chain in Western Australia.

Challenge: The client had a manual, paper-based system for tracking stock levels, handling customer returns, and managing inventory that was prone to errors and inefficiencies. They needed a mobile solution that could streamline these processes and enable staff to easily access and update data in real time.

Solution: The Shared Solution developed a custom PowerApps mobile application that allowed retail staff to quickly check inventory levels, process returns, and update stock information directly from their mobile devices. The app integrated seamlessly with their existing inventory management system.

Results: The new PowerApps solution reduced inventory discrepancies by 30%, sped up the returns process by 50%, and improved overall operational efficiency. The client reported a notable increase in employee satisfaction, as staff now had a user-friendly tool for real-time data entry, reducing the time spent on manual processes.

Estimated ROI: 180% within 6 months due to reduced labour costs and improved stock accuracy

Client: A manufacturing company in Perth.

Challenge: The client struggled with an inefficient approval process that required multiple departments to manually review and approve purchase orders, causing delays and bottlenecks in production.

Solution: The Shared Solution designed and implemented a Power Automate workflow that automatically routed purchase orders through the approval process, sending notifications to the appropriate departments and allowing for instant approvals or rejections. The system also tracked the status of each order.

Results: The new automated workflow reduced the purchase order approval time by 70%, improved transparency in the process, and allowed the client to maintain a steady production schedule. Additionally, manual errors were reduced by 80%, leading to greater operational efficiency and cost savings.

Estimated ROI: 250% within the first year from reduced downtime and admin effort

Client: A mid-sized consulting firm based in Perth.

Challenge: The client needed a way to analyze their project performance, resource allocation, and financial data to make more informed business decisions. They had data stored in multiple sources but lacked an easy way to visualize and analyze it.

Solution: The Shared Solution created interactive Power BI dashboards that integrated data from their project management software, financial systems, and resource tracking tools. The dashboards provided real-time insights into project status, financial performance, and team productivity.

Results: The client gained a clearer view of project profitability, resource utilization, and cash flow, which enabled them to make data-driven decisions. The Power BI dashboards saved management over 5 hours per week previously spent manually generating reports and helped identify underutilized resources, leading to better workforce planning.

Estimated ROI: 200% in the first year through time savings and better project profitability

Client: A law firm in Perth.

Challenge: The client had a disorganized document management system, making it difficult for team members to quickly access and collaborate on case files. They needed a secure, organized system that allowed for version control and permission-based access.

Solution: The Shared Solution restructured the client’s document management system using SharePoint, creating custom document libraries, lists, and workflows to ensure that all case files were properly categorized, and access was granted based on user roles. We also set up version control and automated workflows for document approvals.

Results: The client saw a 40% reduction in time spent searching for documents, and team collaboration improved significantly as everyone had easy access to the latest versions of case files. The SharePoint integration ensured that all documents were secure, compliant, and easily retrievable, enhancing productivity across the firm.

Estimated ROI: 160% in 9 months from saved admin time and reduced data risks

Client: A construction company in Western Australia.

Challenge: The client needed a comprehensive solution to manage all aspects of their projects, from planning and budgeting to tracking project progress and generating invoices. Their existing systems were disconnected, leading to inefficiencies and missed deadlines.

Solution: The Shared Solution conducted in-depth requirements gathering with the client to understand their needs and designed a full-service solution that integrated project management, budgeting, and invoicing into one seamless platform. This solution included custom PowerApps, automated workflows in Power Automate, and Power BI dashboards for tracking project performance.

Results: The client was able to streamline their project workflows, resulting in a 25% reduction in project completion times. The automated invoicing system improved cash flow by reducing billing errors and speeding up the invoicing process, while real-time reporting helped management stay on top of project progress.

Estimated ROI: 220% in 12 months from faster delivery and improved cash flow

Client: A government department in Perth.

Challenge: The client had recently implemented PowerApps and Power Automate for internal processes but faced challenges with adoption due to insufficient user knowledge and confidence in using the new tools.

Solution: The Shared Solution provided comprehensive training sessions and user documentation tailored to the department’s specific needs. We also set up ongoing support channels to assist with any troubleshooting and ensure smooth adoption.

Results: After the training sessions, the client reported a 90% adoption rate among employees, with users feeling more confident in using the new tools. The client experienced a significant reduction in support requests, as employees were now able to resolve minor issues independently. The training helped maximize the value of their Power Platform investment.

Estimated ROI: 150% within 6 months through reduced support reliance and increased productivity

Client: A logistics company in Western Australia.

Challenge: The client was still relying on an outdated, paper-based system for tracking shipments and managing deliveries, which caused delays, errors, and inefficiencies.

Solution: The Shared Solution modernized their operations by converting their paper-based tracking system into a cloud-based Power Platform solution. This included a custom PowerApps mobile app for field agents to update delivery statuses in real time, and Power Automate workflows for tracking and routing shipments.

Results: The logistics company saw a 50% improvement in delivery times, as field agents were able to update delivery statuses in real time, and management could track shipments more efficiently. The digital solution reduced paperwork errors and provided a better experience for customers by offering real-time tracking information.

Estimated ROI: 200% within 9 months from labour savings and operational improvements